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iPhone 6 Screen is Black but Phone is On.Learn more about file syncing limitations. Use selective sync to sync fewer files to your computer or sync them in smaller batches. If you’re adding or syncing a large number files, add or sync them in batches Reinstall the Dropbox desktop app to ensure you’re using the latest version. If it’s not, update your operating system. Make sure Dropbox supports your computer and operating systemĬheck our system requirements article to make sure the device and operating system you’re using are supported by Dropbox. If you’re enrolled in a beta or early access version of the Dropbox desktop app, upgrade to the latest stable build of the Dropbox desktop app. Check if the Dropbox app is up to date on your device: Your device settings determine whether you have to update the apps on your device manually or if they’re updated automatically. Make sure the Dropbox desktop app is up to date If you’re on a Dropbox Business team, contact your admin. If none of the above options fix the problem, c ontact Dropbox support.If the application can’t be modified to allow the Dropbox desktop app, and it isn’t needed, uninstall it.Contact that application’s customer support to see if it can be modified to allow for the Dropbox desktop app.If the application is firewall, security, or antivirus software, give the Dropbox desktop app full permissions.Update the application to the latest version.If closing a particular application fixes the problem, try the following fixes: Close all other applications on your computer, restart your computer, and see if that fixes the problem. If the Dropbox mobile app unexpectedly quits or keeps crashing, visit this article instead.Ĭlose all other applications and restart your computerĬertain applications (like firewall, security, or antivirus software) could be causing the Dropbox desktop app to quit or crash. Note: If the Dropbox desktop app keeps quitting or crashing, you can still access the files and folders in your Dropbox account on. The Dropbox desktop app is causing other applications to unexpectedly quit or crash.
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